Need help logging in?

Terms and conditions

This page (together with Our website terms of use, Our privacy policy and Our acceptable use policy) tells you information about us and the legal terms and conditions on which We provide Our subscription services to you.

Please click on the checkbox marked “I agree with the terms and conditions” if you accept these Terms. If you refuse to accept these Terms, you will not be able to subscribe to Our website.


1.1 When the following words with capital letters are used in these Terms, this is what they will mean:

(a) Services: the subscription services that We are providing to the subscriber as set out in the subscription service details;

(b) Terms: the terms and conditions set out in this document; and

(c) We/Our/Us: MyLovelyParent Limited, a company registered in England and Wales (under company registration number 08191861), Hensmans House, Hensmans Hill, Bristol, BS8 4PE

1.2 When We use the words "writing" or "written" in these Terms, this includes email.


2.1 You may only pay for and receive Services from us if you:

(a) are at least 18 years' old; and

(b) are normally resident in the United Kingdom, Ireland, United States, Canada, Australia or New Zealand.

2.2 These are the terms and conditions on which We supply Services to the subscriber. 

2.3 Please ensure that you read these Terms carefully, and please check that all of the following details are complete and accurate before you submit the subscription request:

(a) The personal profile and all other information you have entered on Our website.

(b) The subscription service details you have selected.

(c) The details in these Terms.

Our subscription request process allows you to check and amend any errors before submitting your subscription request to Us. If you think that there is a mistake, please contact Us to discuss, and please make sure that you ask Us to confirm any changes in writing to avoid any confusion between you and Us.

2.4 You should print a copy of these Terms or save them to your computer for future reference.

2.5 These Terms, and the contract between us, are only in the English language.

2.6 We consider that these Terms together with Our website terms of use, Our privacy policy, Our acceptable use policy and the subscription request constitute the whole agreement between you and Us. In the event of any inconsistency between these Terms and the subscription request, these Terms have priority. 

2.7 For the steps you need to take to place a subscription request with Us and to pay for a subscription, please see Our FAQs page.

2.8 When you submit the subscription request to Us, you will receive an email from Us acknowledging that We have received your subscription request. However, this does not mean that We have accepted the request for Services. Our acceptance of the subscription request will take place as described in paragraph 2.9. If We are unable to supply you with the Services, We will inform you of this and We will not process the subscription request.

2.9 These Terms will become binding on you and Us when We send you an email to let you know that We are able to provide you with the Services, at which point a contract will come into existence between you and Us.  You agree that We begin to perform the Services at this time and that you are not able to cancel the contract by virtue of the cancellation rights provided under The Consumer Protection (Distance Selling) Regulations 2000.


3.1 We may revise these Terms from time to time in the following circumstances: 

(a) changes in how We accept payment from you; or

(b) changes in relevant laws and regulatory requirements.

3.2 If We have to revise these Terms under paragraph 3.1, We will give you at least one month's written notice of any changes to these Terms before they take effect. You can choose to cancel the contract. 


4.1 We will supply the Services to you starting on the date on which We send you an email to let you know that We have accepted the subscription request and that the subscription period has begun.

4.2 The subscription will automatically renew at the end of the subscription period for further successive subscription periods unless and until either:

(a) you write to Us to cancel the subscription (as set out in paragraph 9 of these Terms); or

(b) from your Account Setting you click the Cancel Subscription button;

(c) We have not received full payment in cleared funds to renew the subscription.

4.3 We will automatically renew the subscription by automatically charging the credit or debit card which was used to pay for the first subscription period, or the credit or debit card which was last used to renew the subscription, if different. 

4.4 We will need certain information from you that is necessary for Us to provide the Services, for example, personal information, including your contact details, with which you have completed your personal profile details. If you provide Us with incomplete or incorrect information, We may suspend the Services. We will not be liable for any delay or non-performance where you have not provided complete and correct information to Us after We have asked.

4.5 We may have to suspend the Services if We have to deal with technical problems. We will either contact you advance to let you know or display a notification on the website where this occurs, unless the problem is urgent or an emergency.


5.1 Your use of Our website is governed by Our website terms of use, Our privacy policy and Our acceptable use policy. Please take the time to read these, as they include important terms which apply to you. If there is any conflict between any of them and the following provisions set out in this paragraph 5, the provisions of this paragraph 5 have priority.

5.2 You may only receive the Services if you do not have a pending and/or criminal conviction or restraining order made against you by the courts of any jurisdiction

5.3 We reserve exclusive discretion to remove any content from Our website (or to prevent its publication in the first place) which either is unlawful or unauthorised, or We do not consider to be appropriate.

5.4 You are responsible for the completeness and accuracy of all information which you supply to Us and for all content which you publish on Our website and/or share with other users of Our website. In particular, you are responsible for ensuring that no information which you provide to Us, or content which you publish on Our website or share with other users of Our website, is defamatory, infringes any copyrights or other intellectual property rights, breaches confidentiality, or is otherwise unlawful, unauthorised, inappropriate, or distasteful in any way.

5.5 You acknowledge and agree that all information which you supply to Us and content which you publish on Our website and/or share with other users of Our website may be freely published, used and distributed lawfully by Us worldwide in perpetuity without the need for any payment or any further consent or permission.

5.6 At all times you shall comply with these Terms and all relevant laws which apply to your use of Our website. 

5.7 If you break any of these Terms in this paragraph 5, or there is any reason to suspect you may have done so, We reserve the right to take all steps We consider to be appropriate in the circumstances, including (but not limited to) disabling your personal profile on Our website and stopping your use of Our website. We also have the right to cancel the contract under paragraph 9.


6.1 Your statutory rights as a consumer are unaffected by these Terms and you may have rights under statute additional to those granted by these Terms. If in doubt you should contract your local Citizens' Advice Bureau or Trading Standards Office or (if not in England or Wales) the relevant office or authority in your country of residence.


7.1 The price of the Services is set out in Our subscription price list published on Our website on the date on which We send you an email to let you know that We have accepted your subscription request. Our prices may change from time to time, but price changes will not affect the price paid for an existing subscription period that We have confirmed with you. These prices include VAT.

7.2 Subscriptions must be paid for in advance using a credit or debit.


8.1 If We fail to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of Our breach of the Terms or Our negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of Our breach or if they were contemplated by you and Us at the time We entered into this contract. 

8.2 We are not responsible for the accuracy or completeness of any information, views or any other content posted by third parties on Our website, including messages sent to you by other users of Our website. We do not guarantee or endorse the character or views of any users of Our website and We do not guarantee that your subscription will achieve specific results or outcomes.

8.3 We only supply the Services for private and personal use. You agree not to use the Services for any commercial or business purpose, and We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

8.4 We do not exclude or limit in any way Our liability for:

(a) death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; or

(b) fraud or fraudulent misrepresentation.


9.1 If you do not wish the subscription to renew automatically for a further subscription period, you can cancel the subscription by notifying Us in writing at least 1 day prior to the date on which the current subscription period ends. If We do not receive a cancellation notice, the subscription will automatically be renewed.

9.2 If the subscriber wishes to cancel the subscription at any other time, the subscriber may notify Us in writing of this or from your Account Settings click the Cancel Subscription button and We will not automatically renew your subscription. This will not remove your personal profile from Our website. This can be done by clicking the Delete Account button within the Account Settings page where We will remove your profile as soon as reasonably possible.


10.1 We may cancel the contract at any time with immediate effect by giving you written notice if you:

(a) break paragraph 5 of the contract; or

(b) break the contract in any material way.


11.1 We are a company registered in England and Wales. Our company registration number is 08191861 and Our address is Hensmans House, Hensmans Hill, Bristol, BS8 4PE. 

11.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by emailing Our customer service team at 

11.3 If you wish to contact Us in writing, or if any provision in these Terms requires you to give Us notice in writing, you can send this to Us by e-mail, by hand, or by pre-paid post to MyLovelyParent Limited at Hensmans House, Hensmans Hill, Bristol, BS8 4PE and/or We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail to the e-mail address you provide to Us in the subscription request. 


12.1 We only use your personal information in accordance with Our privacy policy. Please take the time to read this, as it includes important terms which apply to you.

12.2 We will use the personal information you provide to Us to:

(a) provide the Services;

(b) process the payment for such Services;

(c) inform you about similar products or services that We provide, but you may stop receiving these at any time by contacting Us; and

(d) perform other functions detailed in Our privacy policy.

12.3 As part of providing the Services, We will publish on Our website the personal information which the subscriber provides to Us and this information may be viewed by all other subscribers. You consent to all such use of personal information.


13.1 We may transfer Our rights and obligations under these Terms to another organisation, and We will always notify you in writing if this happens, but this will not affect your rights or Our obligations under these Terms.

13.2 You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

13.3 This contract is between you and Us. No other person shall have any rights to enforce any of its terms. 

13.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.5 If We fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. 

13.6 We will not file a copy of the contract between you and Us.

13.7 These Terms are governed by English law. You and We both agree to submit to the non-exclusive jurisdiction of the English courts.