Contact Us
This page tells you how to contact the editorial team behind Non Gamstop Casinos, what we can realistically help with, and where to go instead when your issue needs a casino, a regulator or a support service rather than a comparison site. We research and publish reviews of casinos not on GamStop for UK readers — we do not run, own or operate any of the sites listed on mylovelyparent.com, and we cannot access your account, release a withdrawal or overturn a casino's decision.
How to reach the editorial team
Email is the only channel we operate: [email protected]. We read everything that arrives and aim to reply to genuine reader enquiries within a couple of working days, though research-heavy questions can take longer. We do not run a phone line, a live chat window or a support desk, and we are not staffed around the clock.
To get a useful answer first time, include:
- The casino you are asking about, named exactly as it appears on our site
- The page you were reading, so we can check the wording you saw
- Dates for anything time-sensitive — a bonus term, a payout delay, a change to the site's terms
- Screenshots of terms or correspondence, where you have them
Please do not send us passwords, full card numbers, copies of identity documents or bank statements. We have no need for them and no way to act on them.
What we can and cannot help with
| We can help with | We cannot help with |
|---|---|
| Corrections to a review, rating or bonus description on our pages | Opening, closing, unlocking or verifying a casino account |
| Explaining how a wagering requirement, cashout cap or qualifying-odds rule works | Releasing a pending withdrawal or reversing a confiscated balance |
| Questions about how we rank and research operators | Acting as an adjudicator between you and an operator |
| Reader reports of misleading terms or changed offers | Providing gambling advice, tips or predictions of outcomes |
| Press, partnership and advertising enquiries | Overriding a casino's own eligibility or country restrictions |
Where a commercial relationship exists
Some of the casino links on this site are commercial. If you sign up through one, the publisher may earn a commission at no extra cost to you. That arrangement does not buy a position in our lists, does not soften a review, and does not stop us publishing a limitation. If you think a page reads as though it did, say so in your email and point to the sentence — that is exactly the kind of message worth sending.
Reporting a problem with a listed casino
If an operator we list has treated you badly, the fastest route is rarely us. Work through it in this order:
- Raise it with the casino in writing. Use email rather than live chat so you keep a record. State the account name, the amount, the dates and what you want done.
- Escalate internally. Most operators have a formal complaints procedure with a stated response window in their terms. Ask for the complaint to be logged and for the reference number.
- Check the licence. Casinos not on GamStop hold overseas licences — commonly Curaçao, sometimes Anjouan or another offshore jurisdiction — rather than a UK Gambling Commission licence. The licensing body named in the site footer determines who, if anyone, hears your complaint next. Some jurisdictions offer a complaints channel; others offer very little in practice.
- Tell us. Once you have tried the above, send us the outcome. We cannot arbitrate, but a pattern of reports about the same operator changes what we publish and where it sits in our lists.
A point worth being blunt about: because these sites sit outside the Gambling Commission's remit for Great Britain, you do not have access to a UK-approved alternative dispute resolution body or the Commission's regulatory backing when something goes wrong. Accepting British customers is not the same as being authorised to serve them. Nothing we publish, and no reply we send, makes an offshore casino safe.
Legal standing and who may use this site
Non Gamstop Casinos is an information site for adults aged 18 or over. We publish research, not invitations to gamble, and we take no deposits. GamStop is the free self-exclusion scheme covering online operators licensed in Great Britain; registering for a period of six months, one year or five years blocks those accounts for the term you choose, and it cannot be lifted early. Casinos outside that licensing net are not connected to the scheme, which is precisely why they remain reachable.
If you are contacting us because you are struggling to stop, please read our responsible gambling guidance before anything else. GamCare runs the National Gambling Helpline on 0808 8020 133, free and open every day of the year, and blocking software such as Gamban or BetBlocker can be installed alongside a GamStop registration. Those services will help you in ways an email to a comparison site cannot.
Corrections and how we research
Everything on this site is desk research: we read operator terms and conditions, licence pages, payment and withdrawal policies and published bonus rules, then compare them. We have not deposited, played or withdrawn at any casino we cover, and we never present an editorial rating as a customer-review score or an advertised payout speed as a measured one. Ratings reflect our reading of terms, bonus value against wagering, payment coverage for GBP customers, game breadth and how clearly an operator states its rules.
Terms change without notice, and offshore operators change them often. Our findings were last checked on 23 September 2026. If you spot a bonus percentage, a wagering multiple, a minimum deposit or a withdrawal limit that no longer matches the casino's own page, email the correction and we will verify and update it — or mark it as unresolved if the operator's own pages contradict each other.
Questions about specific casinos we list
Most reader emails ask about the headline offers rather than the site itself. Below is the kind of detail we can talk you through for the operators near the top of our non GamStop casino comparison, with the limitation stated alongside the offer in each case.
Betmica
Our top-rated listing at 10.0, largely because it advertises the offer most readers write in about: a welcome package of 570% up to £5,700 plus 270 free spins, quoted directly in pounds rather than euros, which spares GBP customers a conversion step on the qualifying deposit. If you email us about it, the thing worth asking is not the headline figure but the wagering multiple, the maximum bet allowed while a bonus is active, the expiry window and whether winnings from the free spins carry a cashout cap. A 570% match is only as good as the number of times you must turn it over. The limitation: a package that size is almost always split across several deposits and tied to demanding playthrough, so the £5,700 ceiling is theoretical for most players, and the operator sits outside UK regulation entirely.
Kikibet
Rated 9.9, and on the list because its 350% up to £5,555 with 300 free spins is a less inflated match than the largest packages while still quoting a sterling cap. Readers asking us to compare Kikibet with Betmica usually find the lower percentage attaches to more workable conditions, though you should confirm that on the operator's own terms page rather than ours. The free spins are typically limited to named slots and released in daily tranches. The limitation: spins restricted to a handful of titles suit you only if you like those games, and as with every site here there is no UK Gambling Commission protection behind the account.
Betninja
Rated 9.8. Its £1,000 bonus and 100 free spins for all new players is the most modest headline in our top three, which is exactly why it comes up in reader emails — a smaller match generally means a smaller amount to wager through before a withdrawal becomes possible. It is also quoted in pounds throughout. The limitation: a £1,000 ceiling gives high-stakes players noticeably less room than the packages above it, and the "all new players" wording still depends on country eligibility and minimum deposit, both of which you should check before depositing.
Comparing the sterling offers at a glance
| Casino | Headline welcome offer | Editorial rating | Currency quoted |
|---|---|---|---|
| Betmica | 570% up to £5,700 + 270 free spins | 10.0 | GBP |
| Kikibet | 350% up to £5,555 + 300 free spins | 9.9 | GBP |
| Betninja | £1,000 + 100 free spins for new players | 9.8 | GBP |
| Zombillion | 250% up to £4,000 + 200 free spins | 9.8 | GBP |
| Daytonaspin | 255% up to £4,500 + 255 free spins | 9.5 | GBP |
| WinnerIsland | Up to €1,000 + 100 free spins | 9.8 | EUR |
| Smash Casino | 600% up to €10,000 slots package | 9.6 | EUR |
| Nightluck | 805% up to €6,400 + 280 free spins | 9.6 | EUR |
| Rivo | 1000% up to €10,000 + 25% cashback | 9.5 | EUR |
| CoinPoker | 150% up to $2,000 | 9.6 | USD |
All offers apply to new accounts, carry wagering requirements, maximum bonus bets, expiry dates and often cashout limits, and are subject to each operator's own terms. Ratings above are our editorial assessments, not customer review scores.
Money questions we are asked most
We can explain how the mechanics work, but we cannot process anything or promise a timeframe on your behalf. In brief: minimum deposits at these sites commonly sit in the £10 to £20 range, though some crypto-first casinos set their floor by coin value instead. Debit cards remain the most familiar route for UK players, but acceptance varies by operator and by issuer — some British banks decline gambling transactions to offshore merchants outright. Bank transfers usually clear more slowly and may carry a fee. E-wallets are widely offered, though PayPal availability at casinos outside UK licensing is rare and should never be assumed; check the cashier page before you commit. Cryptocurrency is common at these operators and typically the quickest route out, at the cost of price volatility.
Two costs catch people out. The first is currency conversion: where a casino quotes in euros or dollars, your deposit and your withdrawal are both converted, and the spread is a real cost that no bonus percentage offsets. The second is the withdrawal stage — expect identity verification (KYC) before a first payout, and source-of-funds checks on larger amounts. Those checks are normal, but at unlicensed sites the standards and timelines are the operator's own. If a withdrawal stalls, our terms and conditions explain the limits of what this site can do about it.
What the casinos we cover actually offer
If your question is "does site X have Y", the categories break down roughly as follows. Slots make up the bulk of every library, spanning low-volatility games that pay small and often and high-volatility titles that do the opposite, plus progressive jackpots pooled across operators. Table games cover blackjack, roulette and baccarat in both software and live-dealer formats, the latter streamed from studios with real croupiers and higher minimum stakes. Return to player (RTP) figures are published per game by most software providers and are a long-run average, never a prediction of your session. Nearly all of these sites run in a mobile browser without a separate app.
Several of the operators listed here also run a sportsbook alongside the casino, usually on a shared wallet so one balance covers both. That side of the business works differently: pre-match and in-play markets, accumulators, bet builders, cash-out on selected bets, esports markets, and free bets that carry minimum qualifying odds — typically expressed in decimal form, such as 1.80 or higher. Sportsbook free bets and casino bonuses rarely share terms, so read them separately even on the same account.
Before you write to us
Check the review page for the casino first — the answer to most factual questions is already there, and our editorial approach explains who writes these pages and how they are put together. If it is not, email [email protected] with the detail listed at the top of this page and we will look into it. If the question is really about how much you are gambling rather than which site to use, contact GamCare on 0808 8020 133 instead; that is not a brush-off, it is the more useful number.